Our delighted customers span worldwide because of the quality products we deliver. And they are always delivered on time.

Free Shipping Terms and Conditions

Free Shipping on Orders of $129.90 or more* Restrictions and for a limited time only, flag orders shipping within the Continental U.S. qualify for FREE shipping on orders of $129.90 or more.

Free ground shipping on qualified merchandise sold on our website over $129.90 or more!… These special rates do not apply to any custom made products, commercial flagpoles, in-ground flagpoles, telescoping, sectional flagpoles, Flagpole ornaments not limited to Ball Ornaments, Eagles, Trucks & Accessories, Any Internal Halyard parts & Accessories, Flash Collars, Flagpole Sleeves, Cleats, Halyards, Snaps & Accessories, and any weighted Flag stands (Floor Stands) or on orders that must/will be shipped by freight due to size/quantity of items.

Free shipping do not including Alaska, Hawaii, APO, and FPO addresses and U.S. territories. Fly US Flags reserve the right to choose the shipping method based on cost. CUSTOM FLAG PRODUCTION TIME* The average production time is 10-14 working days. Large quantities or complex products may require a longer lead-time. Rush production is available. Please inquire.

We Reserve: We reserve the right at any time to correct any errors in pricing or descriptions. Product and service prices and specifications are subject to change without notice. Prices are in US dollars. Pack, Sizes, and Weight are approximate.

Quantities for Custom Flags*

Minimum order quantities vary by method of production and size of the flag, but most of our custom flags & banners can be made in a quantity of one. Alaska, Hawaii and APO Addresses: Economy shipping is now available to Hawaii and Alaska. In some cases, our shipping calculator may underestimate the actual shipping costs if the package is oversized. In this case, we will notify you of any additional charges before shipping. You may cancel your order at this point without penalty. You can email us at flyusflags@gmail.com or call 303-623-0589 Monday – Friday 9:00 a.m. – 6:00 p.m. Mountain Standard Time, and on Saturday at 10:00 a.m. – 6 p.m. Mountain Standard Time.

Freight Charges

Fright charges and taxes will be quoted depending on the shipping location. Charges will be communicated to you once your order has been placed. Please allow us a maximum of 2-3 weeks for the production of your flags. Larger amounts and complicated designs may require a longer lead time. Rush production is also available.

One Piece, 2 pieces, sectional or telescopic Flagpoles – As these flagpoles ship by truck out of different locations based on availability, our calculator is not able to calculate the exact freight charges. Please call us @303-623-0589 or email us flyusflags@gmail.com for a firm freight quote. If you select this shipping option, you will get a very approximate freight cost based on the value of the shipment. You may also place the order using any shipping method , and we will contact you by phone or email with the actual cost. You may cancel the order at that point without any penalty.

Our commercial-grade flagpoles come in either a one-piece or two pieces, therefore have special shipping trucks. Each pole has a different shipping rate based on the distance and length of the pole. These are tapered poles and come with a beautiful topper. Our most popular range of commercial-grade sectional or telescopic flagpoles, available in 17′, 20′ and 21′ size. These poles ship by standard FedEx, UPS, or USPS and are easier to install.

Artwork

Quotes are established upon the receipt of vector art or any electronic arts including AI, EPS, CDR, GIF, JPEG, BMT, DOC and PDF. These vectors must come from the customer’s themselves so we would follow the designs. These formats may require changes as well as the layout and sizes. Logos may change position depending on the custom department’s decision.

Care of Products

All our products are made of the highest quality standards. Our materials and workmanship is intricately grounded to meet our customer’s’ satisfaction. The care of the produced flags is solely the responsibility of the customer once the product has arrived at its doorsteps.

Returns

RETURNS: Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. All refunds or must be authorized by Customer Service, at 303-623-0589 or by email at flyusflags@gmail.com.​ To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

A fee of 20% may be applied for merchandise returned for restocking. Shipping fees for returned items will be the sole responsibility of the customer. A copy of the receipt must be included with the returned item.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.​ Then contact your credit card company, it may take some time before your refund is officially posted.​ Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at flyusflags@gmail.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at flyusflags@gmail.com or call 303-623-0589

Shipping

All refunds and returns must be authorized in advance at flyusflags@gmail.com or 303-623-0589. Once authorized, ship your product to: ​1270 South Abilene St, ​Aurora, CO 80012, United States. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.